1. Overview
Due to the nature of vape products, certain restrictions apply.
2. Eligibility for Returns
- Unused and unopened items
- Original packaging
- Requested within 14 days of delivery
3. Non-Returnable Items
- Opened vape devices
- E-liquids
- Pods, cartridges, disposables
- Clearance items
4. Defective or Damaged Items
Contact within 48 hours with proof.
We may offer replacement, store credit, or refund.
5. Refund Process
Refunds issued to original payment method within 5–10 business days.
6. Return Shipping
Customer pays return shipping. Original shipping is non-refundable.
7. Order Cancellations
Only before shipment.
8. Contact
Blkcloudsinfo@gmail.com